We have an excellent team for solution of claims. This is what is shown by studies* we have carried out, where claimants have praised the Fidelidade services in sorting out their processes.
These studies appraised the satisfaction with regularisation of car accidents, accidents in the workplace, and multirisk housing insurance, and also show high levels of satisfaction, proving the excellence of the services that make Fidelidade stand out in this domain. The intention of recommending Fidelidade, shown by people with recent experience in the regularisation of claims by the Company, is high.
The good results shown in the studies amount to yet another important contribution within the affirmation of the brand, and also reflect the strong effort in working towards the constant improvement of services to the Client. The levels of satisfaction and recommendation of Multicare are also high.
*Technical Information: By Consulmark, a studies company, with people who have had recent experience in claims as regularised by the Company and Insurance Takers, and users of Multicare. The Studies were carried out in 2018 and 2013. Samples ranged in size, from 336 to 620 people interviewed.